
Booking Terms and Conditions
Booking Terms & Conditions
Effective Date: 7 August 2026
These Booking Terms & Conditions apply to all direct bookings made with Little Lodge Glamping ("we", "our" or "us"). By making a booking, you ("the Lead Guest") agree to these Terms & Conditions on behalf of all members of your party.
Where bookings are made through a third-party platform (such as Airbnb), the platform's booking terms will also apply.
1. Your Booking
Little Lodge Glamping is let on an exclusive-use basis. When you book, your party has sole use of the accommodation, woodland, kitchen, bathroom and outdoor facilities during your stay.
The Lead Guest must:
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Be at least 18 years of age.
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Be staying at the property for the duration of the booking.
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Accept responsibility for all members of the party and any visitors.
2. Booking Confirmation
A booking is confirmed once:
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We have accepted your booking request; and
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Any required deposit or payment has been received.
You will receive confirmation by email.
3. Payment
Unless otherwise agreed:
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A deposit may be required to secure your booking.
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The remaining balance must be paid before arrival.
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Full payment may be required for bookings made close to the arrival date.
Failure to pay by the due date may result in cancellation of your booking.
4. Security Deposit
We reserve the right to request a refundable security or damage deposit before arrival.
This may be used to cover:
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Damage beyond normal wear and tear.
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Excessive cleaning.
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Missing items.
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Breach of these Terms & Conditions.
Any balance will be returned after your departure, subject to inspection.
5. Cancellations by Guests
If you need to cancel your booking, please notify us as soon as possible.
Refunds will be made in accordance with the cancellation policy confirmed at the time of booking.
If your booking was made through Airbnb or another booking platform, the cancellation policy of that platform will apply.
We strongly recommend that guests take out suitable travel insurance to cover unforeseen cancellations.
6. Changes to Your Booking
We will do our best to accommodate requests to amend booking dates or guest numbers, but changes cannot be guaranteed and may be subject to availability or additional charges.
7. Cancellation by Little Lodge Glamping
In the unlikely event that we have to cancel your booking due to circumstances beyond our reasonable control, we will offer:
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An alternative date (where possible), or
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A full refund of monies paid.
Our liability shall be limited to the amount paid for your booking.
8. Check-in and Check-out
Unless otherwise agreed:
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Check-in: From 3:00 pm
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Check-out: By 10:00 am
Please leave the accommodation in a clean and tidy condition and ensure all personal belongings have been removed.
Late departures may incur additional charges if they affect incoming guests.
9. Maximum Occupancy
The maximum number of guests stated at the time of booking must not be exceeded.
Additional overnight guests are not permitted unless agreed in advance.
10. Visitors
Visitors who are not staying overnight must be agreed with us in advance.
The Lead Guest remains responsible for their conduct.
11. Children
Children are very welcome but remain the responsibility of their parents or guardians at all times.
The site includes:
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Woodland
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Uneven ground
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Fire pit
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Open natural areas
Children should never be left unsupervised.
12. Pets
Dogs may be accepted by prior arrangement.
Owners must:
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Keep dogs under control.
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Clean up after them.
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Prevent excessive barking.
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Keep dogs away from livestock and wildlife.
We reserve the right to refuse pets that have not been declared in advance.
13. Smoking
Smoking and vaping are NOT permitted inside any accommodation, including the railway carriages, yurt, bell tents, kitchen or horsebox bathroom.
Smoking is permitted outdoors only, using suitable ash containers.
Please dispose of cigarette ends responsibly.
14. Fire Pit and Barbecues
Guests are welcome to enjoy the fire pit provided.
For everyone's safety:
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Never leave a fire unattended.
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Follow all guidance provided on arrival.
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Keep children supervised at all times.
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Ensure the fire is fully extinguished before leaving it.
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Do not burn plastics or other hazardous materials.
During periods of extreme dry weather or high fire risk, we reserve the right to prohibit fires and barbecues.
15. Respect for Nature
Little Lodge Glamping is located within a peaceful rural setting rich in wildlife.
We ask guests to:
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Respect wildlife and habitats.
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Avoid disturbing nesting birds and animals.
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Leave plants and wildflowers undisturbed.
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Leave gates as you find them.
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Stay on designated paths where appropriate.
Please help us preserve this special environment for future guests.
16. Noise
We want everyone to enjoy the tranquillity of the Suffolk countryside. Please keep noise to a reasonable level at all times.
We ask guests to observe quiet hours between:
10:30 pm and 8:00 am
Excessive noise or anti-social behaviour may result in your booking being terminated without refund.
17. Care of the Property
Please treat Little Lodge Glamping with care and respect.
You are responsible for:
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Any damage caused by members of your party.
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Loss of keys (if applicable).
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Damage to furnishings or equipment.
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Excessive cleaning required after departure.
Please report any accidental damage as soon as possible so that it can be resolved quickly.
18. Vehicles
Vehicles are parked at the owner's risk.
Please park in the designated area. You may only drive along the farm track if permission has been requested.
Charging electric vehicles from standard campsite electrical supplies is not permitted unless expressly authorised.
19. Woodland and Natural Hazards
As a countryside glamping site, guests should be aware that natural hazards may include:
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Uneven ground
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Tree roots
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Muddy paths
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Slippery surfaces
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Low branches
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Insects
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Nettles and brambles
Suitable footwear is recommended.
Guests use the site entirely at their own risk.
20. Weather
Little Lodge Glamping is designed to offer an authentic outdoor experience.
Severe weather may occasionally affect access or outdoor activities.
Guests should come prepared for changing weather conditions.
21. Personal Property
Guests are responsible for their own belongings throughout their stay.
We cannot accept responsibility for loss, theft or damage to personal possessions.
22. Lost Property
Any items left behind will be held for a reasonable period.
If you would like them returned, postage and packaging costs may apply.
23. Liability
Nothing in these Terms excludes liability where it would be unlawful to do so.
Subject to this, Little Lodge Glamping shall not be liable for:
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Injury resulting from failure to follow safety instructions.
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Loss or damage to personal belongings.
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Events beyond our reasonable control.
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Temporary interruptions to utilities or services.
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Natural hazards associated with the countryside.
24. Force Majeure
We shall not be liable for failure to fulfil a booking where circumstances are beyond our reasonable control, including but not limited to:
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Flooding
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Storms
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Fire
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Pandemic
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Government restrictions
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Utility failures
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Road closures
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Other unforeseen events
25. Right to Refuse or End a Booking
We reserve the right to refuse or terminate a booking where guests:
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Cause damage.
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Behave aggressively or abusively.
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Create excessive disturbance.
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Breach these Terms & Conditions.
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Place themselves or others at risk.
No refund will be due where a booking is terminated because of a serious breach of these Terms.
26. Complaints
If something is not right during your stay, please let us know as soon as possible so that we have the opportunity to put things right.
We will always aim to resolve any issues promptly and fairly.
27. Governing Law
These Booking Terms & Conditions are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
28. Contact Us
If you have any questions regarding these Booking Terms & Conditions, please contact:
Little Lodge Glamping
Email: wendyjanemiller@outlook.com
Telephone: 07469 211808
Postal Address:
Little Lodge Glamping
Laxfield Road
Cratfield
Halesworth
IP19 0QG
Thank You
Thank you for choosing Little Lodge Glamping.
We hope you have a wonderful stay and enjoy everything our unique Suffolk glamping retreat has to offer. By respecting the site, the surrounding countryside and fellow guests, you'll help us preserve this special place for many years to come.

