​​Who We Are

Little Lodge Glamping provides holiday accommodation in Cratfield, Suffolk.

Data Controller: Little Lodge Glamping

Address: Little Lodge Glamping, Laxfield Road, Cratfield, Halesworth IP19 0QG

Email: wendyjanemiller@outlook.com

Telephone: 07469 211808

Website: https://www.littlelodgeglamping.co.uk

Information We Collect

Depending on how you interact with our website, we may collect the following information.

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Information you Provide

When you contact us or make an enquiry, you may provide:

• Your name

• Email address

• Telephone number

• Home address (where relevant)

• Booking dates

• Number of guests

• Any information you choose to include in your enquiry

If you make a direct booking, we may also collect payment-related information via our secure payment provider. We do not store full payment card details.

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Information collected automatically

When you visit our website, certain technical information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Date and time of your visit

• Time spent on pages

• Referring website

This information helps us improve our website and understand how visitors use it.

Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

• Remember your preferences

• Improve website performance

• Understand visitor behaviour

• Maintain website security

You can control or delete cookies through your browser settings.

Please see our separate Cookie Policy for further information.

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How We Use Your Information

We only use your information where we have a lawful basis to do so.

We may use your information to:

• Respond to enquiries

• Process bookings

• Communicate before, during and after your stay

• Provide customer support

• Send booking confirmations

• Meet legal obligations

• Improve our website and services

• Prevent fraud and protect our business

We do not sell your personal information.

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Lawful Basis for Processing

Depending on why we process your information, our lawful basis may be:

• Contract – to provide accommodation or respond to booking enquiries.

• Legitimate Interests – to operate and improve our business.

• Legal Obligation – where required by law.

• Consent – where you have agreed to receive marketing communications.

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Marketing

We will only send marketing emails if you have asked to receive them or have otherwise consented.

You may unsubscribe at any time using the link in our emails or by contacting us directly.

We do not send unsolicited marketing.

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Booking Platforms

If you book through Airbnb or another third-party booking platform, your personal information will also be processed under that platform's own Privacy Policy.

We only receive the information necessary to manage your booking and communicate with you regarding your stay.

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Website Hosting

Our website is hosted by Wix.

Wix provides the online platform through which we operate our website. Information submitted through forms may be securely stored by Wix in accordance with their privacy and security practices.

For more information, please refer to Wix's Privacy Policy.​